NDIS Code of Conduct
The NDIS Code of Conduct sets seven rules for everyone who delivers NDIS supports, whether registered or unregistered, and for each of their workers. It covers respect for participants’ rights, privacy, safe and competent support, honesty, raising concerns, and preventing violence, abuse, neglect and sexual misconduct. The NDIS Quality and Safeguards Commission enforces it.
The seven elements
| Element | Example for a support worker |
|---|---|
| 1. Act with respect for individual rights to freedom of expression, self-determination and decision-making | Let the participant choose what to cook, even if you’d do it differently |
| 2. Respect the privacy of people with disability | Don’t share details or photos about a participant without consent |
| 3. Provide supports and services in a safe and competent manner, with care and skill | Only do tasks you’re trained for, such as manual handling or medication |
| 4. Act with integrity, honesty and transparency | Invoice only the hours worked, with the correct item number |
| 5. Promptly take steps to raise and act on concerns about matters that might affect quality and safety | Report a hazard in the home or a change in health |
| 6. Take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability | Act on signs of financial abuse by a family member |
| 7. Take all reasonable steps to prevent and respond to sexual misconduct | Keep professional boundaries; report any misconduct |
Honest invoicing is part of the Code
Element 4 includes not overcharging. Claim only for supports delivered, use the right support item number and time of day, stay within the price limits, and keep progress notes that match your invoices.
Complaints and enforcement
Anyone can complain to the NDIS Commission about a provider or worker. The Commission can investigate and take action such as warnings, banning orders that stop a person working in the NDIS, or civil penalties. Banning orders appear on the Commission’s public register.
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Does the Code apply to unregistered providers?
Yes. It applies to all NDIS providers and their workers, including sole traders who aren’t registered.
Is there training on the Code?
The NDIS Commission’s free worker orientation module, “Quality, Safety and You”, covers it.
What should I do if I see a breach?
Raise it with your provider if you have one, and you can contact the NDIS Commission directly. In an emergency, call 000.
Sources: NDIS (Code of Conduct) Rules 2018; NDIS Quality and Safeguards Commission guidance for workers. Checked 1 November 2026. General information.